Privacy Policy

What personal data do we process?

Communication

When you communicate with us, we may receive:

  • Your name
  • Contact information
  • E-mail address
  • Information you share or submit

How do we use personal data?

We collect and process your personal data for the following purposes:

Communication

Inform about our services and provide support, answer questions, and process requests

Improvement

Analyze, improve, and develop our website and our services

Legal interests

Protect our legal interests, such as enforcing our terms or agreements and complying with any applicable law

How do we store and share personal data?

Storage

Baltic Software Factory stores the authorization data securely within the EU territories.

Data is stored using industry-standard encryption methods to protect the confidentiality and integrity of the information.

Access to the stored data is strictly controlled and limited to authorized personnel.

Measures are in place to prevent unauthorized access, loss, or theft of the data.

Regular security audits and assessments are conducted to ensure the ongoing protection of the stored data.

Share

Baltic Software Factory does not share the authorization data with any third parties or send it outside of the EU territories.

Baltic Software Factory does not engage in the sale, rental, or exchange of the authorization data with any external parties.

In the event that a legal obligation arises requiring the disclosure of data, Baltic Software Factory will comply with applicable laws and regulations while prioritizing user privacy and data protection.

Legal basis for data processing

The legal basis for personal data processing is:

Performance of the contract

This happens when we provide our services

Your consent

If you have consented to receive promotional materials

Compliance with a legal obligation

For tax purposes or when we respond to a legal request

Our legitimate interests

To detect fraud or analyze and improve our services

How long do we keep personal data?

We will retain personal data for as long as necessary to achieve the processing purposes unless longer retention is required or permitted by applicable law. For example, we shall keep information to meet tax requirements.

If personal data is processed based on consent, we will process personal data as long as the consent is valid and has not been revoked.

Your rights

Subject to any exemptions provided by law, you have the following rights regarding personal data:

Access data

Access your personal data and receive information about the data we process.

Request correction

If the data is incorrect, you can request correction.

Right to erasure

You may request to delete data or request the termination of the processing of personal data. Please note that there may be exceptions to this right, for example, if we have a legal obligation to retain personal data.

Withdraw consent

If processing is based on consent (for example, we send marketing emails), you can revoke consent at any time

Submit complaint

Submit a complaint to the supervisory authority. Please contact us first to resolve any concerns

We cannot delete personal data that we must retain by law or have compelling legitimate interests in keeping such personal data (to the extent applicable law permits us to retain such personal data).

Contacts

If you have any questions about personal data or this policy, or if you would like to file a complaint about how we process your personal data, please email us:

Baltic Software Factory

Nometnu 18k1-6, Riga,
LV-1048, Latvia

Effective as of 01 Jul 2023.